How do I become a case manager
Get qualified to work as a case manager with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Case Manager.
Common questions
In Australia, a full time case manager generally earns $1,600 per week ($83,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
Case managers often fall under the greater overall job category of welfare support workers. After a small dip, there were approximately 65,600 welfare support worker jobs in Australia as of May 2019. That number is expected to grow to approximately 80,500 by May 2024. From 2018-2023 there is expected to be 30,000 job openings.
Source: The Labour Market Information Portal - 2019 Occupational Projections and Australian Government Job Outlook
Courses.com.au Team
To become a case manager, you generally need a community services qualification. The exact level of qualification required can change from role to role, and each employer could have different expectations. A Certificate III of Community Services can take anywhere from 12-24 months to complete depending on if you study on campus or online and if you study full or part time. Another option is a Diploma of Community Services with a Case Management Specialisation. This learning pathway will often take around 12 months to complete.
Courses.com.au Team
Further reading
What can you do with a Diploma of Community Services (Case Management)?
8th February 2021
How to start a career in Mental Health
5th August 2021All case manager courses
- 10092NAT Certificate IV in Skills for Career Pathways
- 10994NAT Course in Recognising and Responding to Sexual Violence
- 22530VIC Course in Identifying, Reporting and Preventing Abuse and/or Grooming of People with Disabilities
- Bachelor of Community and Human Services
- Bachelor of Community Mental Health, Alcohol and Other Drugs
- Bachelor of Community Services
- Bachelor of Criminal Justice and Psychological Studies
- Bachelor of Health and Community Services
- Bachelor of Human and Community Services
- Bachelor of Psychological Studies
- Bachelor of Youth Work and Criminal Justice
- BSBPEF502 Develop and Use Emotional Intelligence
- CHC40708 Certificate IV in Community Services Work
- CHC41012 Certificate IV in Community Services Advocacy
- CHC41308 Certificate IV in Children's Contact Services Work
- CHC42015 Certificate IV in Community Services
- CHC42021 Certificate IV in Community Services
- CHC42212 Certificate IV in Telephone Counselling Skills
- CHC42221 Certificate IV in Housing (Homelessness Support Work)
- CHC42221 Certificate IV in Housing (Social Housing and Homelessness Support Work)
- CHC42221 Certificate IV in Housing (Social Housing)
- CHC42312 Certificate IV in Mediation
- CHC42412 Certificate IV in Relationship Education
- CHC42512 Certificate IV in Community Services (Information, advice and referral)
- CHC50521 Diploma of Youth Justice
- CHC52015 Diploma of Community Services (Case Management)
- CHC52015 Diploma of Community Services (Social Housing)
- CHC52021 Diploma of Community Services
- CHC52021 Diploma of Community Services (Case Management)
- CHC62015 Advanced Diploma of Community Sector Management
- CHC81215 Graduate Certificate in Statutory Child Protection
- CHC82015 Graduate Certificate in Client Assessment and Case Management
- CHCCCS010 Maintain a High Standard of Service
- CHCCOM006 Establish and Manage Client Relationships
- CHCCSM005 Develop, facilitate and review all aspects of case management
- CHCMHS001 Work with People with Mental Health Issues
- CHCPRP001 Develop and maintain networks and collaborative partnerships
- CHCSS00087 Risk Management
- CHCSS00111 Problem Gambling Skill Set
- CHCSS00140 Case Management Skill Set
- CHCSS00145 Working with Families
- CSC50122 Diploma of Correctional Administration
- FNS30215 Certificate III Personal Injury Management
- Graduate Certificate in Family Violence (Working with Men)
- Graduate Certificate in Forensic Behavioural Science
- Graduate Certificate in Human Services
- HLT64115 Advanced Diploma of Nursing (Mental Health)
- HLTADM010 Facilitate a Coordinated Approach to Client Care
- Master of Child and Adolescent Mental Health
- Master of Specialist Teaching
- PSP50122 Diploma of Government (Injury Management)
- PUAEMR014 Deliver Recovery Services
- PUARCV003 Work in a Recovery Context
Case Manager careers
A Case Manager, also known in some circles as a case worker, plays a huge role in helping clients and patients get the support they need. In general, a case manager is involved in everything from the preliminary assessment and ongoing monitoring of a patient or client to helping develop an overall program of treatment for him or her. Case managers are required in a variety of speciality areas, including but not limited to mental health, alcohol and other drug addiction and child protection.
Case Managers are responsible for having a deep knowledge of the various medical and community service options available for clients and patients. While not often expected to provide medical support in terms of hands-on treatment, case managers help build treatment plans and help analyse the effectiveness of these programs. They also help patients with everyday administrative tasks such as scheduling appointments and clarifying any issues with documentation.
