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Crowd Controller

ANZSCO 442213

A Crowd Controller manages behaviour at large events, ensuring safety, conducting risk assessments, and resolving issues while working in a team.

  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
      • NSW
      • NT
  • 10,000 people employed in Australia
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a crowd controller

Get qualified to work as a crowd controller with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Crowd Controller generally earns $1,460 per week ($75,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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There has been a drop in employment numbers in this industry in recent years. There are currently 590 people working as a Crowd Controller in Australia, compared to 870 five years ago. Crowd Controllers may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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If you’re planning a career as a Crowd Controller, consider enrolling in Managing Conflict and Security Risks Using Negotiation. This course covers a range of topics including assessing conflict situations and determining a suitable response, using PPE and communication equipment, using interpersonal skills to gather information and using negotiation techniques to resolve conflict.

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Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

What can you do with a Certificate II in Security Operations?

5th January 2022

Most popular security courses

13th June 2022

Crowd Controller careers

A Crowd Controller manages the behaviour of large groups of people at events such as concerts and sporting competitions. You’ll ensure crowds are being safe and respond to any issues of concern. Crowd Controllers may conduct risk assessments and planning activities before a large event and identify any security issues that need to be addressed.

Crowd Controllers should have strong attention to detail and excellent situational awareness. You’ll need be able to focus for long periods of time and have good problem solving skills. Crowd Controllers should be physically fit and able to work well in a team environment. You should have good conflict negotiation abilities and be able to communicate well.