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ICT Support Engineer

ANZSCO 263213

An ICT Support Engineer ensures an organisation's IT infrastructure runs smoothly by diagnosing and resolving issues, configuring systems, and providing training to staff.

  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
      • VIC
      • NT
  • 10,000 people employed in Australia
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a ict support engineer

Get qualified to work as a ict support engineer with a course recognised across Australia. Speak to a training provider to learn more.

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Related fields of study

Information Technology

Information technology courses are the ideal pathway to make your dream IT job a reality. Start today!

All Information Technology

IT Support

Specialise in troubleshooting, network management, and customer service, playing a key role in maintaining seamless digital operations. Education pathways for domestic and international students.

Career opportunities

Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019

What can you do with a Certificate IV in Information Technology?

17th February 2021

Career Spotlight: Computer Network Professionals

26th November 2019

All ict support engineer courses

ICT Support Engineer careers

An ICT Support Engineer ensures the smooth operation of an organisation's IT infrastructure by providing technical support and troubleshooting services. Their duties include diagnosing and resolving hardware and software issues, installing and configuring systems, and maintaining network connectivity.

ICT Support Engineers document technical procedures, assist in system upgrades, and may provide training to staff on software applications. Strong problem-solving skills, effective communication, and a solid understanding of various IT systems are essential for success in this role.