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Student Support Officer

A Student Support Officer assists students with course advice, personal issues, and event organisation, requiring strong communication and organisational skills.

How do I become a student support officer

Get qualified to work as a student support officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Student Support Officer generally earns $1,192 per week ($61,984 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The number of people working in this industry has dropped slightly in recent years. There are currently 2,700 people employed as a Student Support Officer in Australia compared to 2,900 five years ago. Student Support Officers may find work across all regions of Australia, particularly in towns and cities where larger educational institutions are located.

Source: Australian Government Labour Market Insights

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To become a Student Support Officer, consider enrolling in a Certificate III in Business Administration (Education). This course explores the Australian educational system and provides opportunities to improve your administration skills with keyboarding and maintaining financial records. A Certificate IV in Training and Assessment may also be appropriate.

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Further reading

How to start a career in Education Support and Assistance

7th December 2021

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

How to start a career in counselling

7th September 2020

Student Support Officer careers

A Student Support Officer looks after the various needs of students at a school, university or training organisation. You might provide students with information or advice on subject and course selection or provide guidance with other issues affecting their lives. You might connect students with other support services or help to organise student events such as graduations or career expos. Student Support Officers may also liaise with students and staff to meet other special requirements as needed.

To be a Student Support Officer you’ll need to have excellent communication skills and be able to work with people from a range of backgrounds. It’s important that you can listen to their needs and understand what they require. Student Support Officers should be highly organised and be able to solve problems quickly. You’ll need to be good at multitasking and able to work as part of a larger team.