BSB20211

Certificate II in Customer Contact

Nationally Recognised Vocational Education and Training (VET)

Begin your career as a customer service agent with a Certificate II in Customer Contact (BSB20211). You’ll learn how to interact with customers, respond to requests, plus maintain their records and data. You’ll graduate with real-world skills using a range of business technologies including telephone equipment, intranets, enterprise systems and email. Enquire now for enrolment options and the latest intake dates.

Study mode Unavailable
Duration Unavailable
Estimated fee* Unavailable
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.

Entry requirements

Entry requirements for the Certificate II in Customer Contact vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.

If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.

  • There are no mandated entry requirements.
  • Additional entry requirements are set by individual course providers

Course fees

Course fees vary depending on the course provider.

Estimated Fee* Unavailable
*Showing course fees for all providers. Some providers may not be available in your area.

Career opportunities

The Certificate II in Customer Contact will prepare you for the following role.

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

Find a course provider

Compare all providers for the Certificate II in Customer Contact available in your area to find the right fit for you.