How do I become a customer service representative
Get qualified to work as a customer service representative with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Customer Service Representative.
Common questions
In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: *Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.
Courses.com.au Team
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
Most popular retail courses
21st July 2022All customer service representative courses
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- 10854NAT Certificate II in English Proficiency
- 10855NAT Certificate III in English Proficiency
- 10937NAT Diploma of English Proficiency
- 10949NAT Certificate II in Applied Language
- 11039NAT Certificate II in Career Preparation
- 11074NAT Certificate III in Applied Language
- 22480VIC Certificate II in Small Business (Operations/Innovation)
- 22629VIC Certificate II in Small Business Operations and Innovation
- 22644VIC Certificate IV in EAL (Employment / Professional)
- 39283QLD Certificate II in Core Skills for Employment and Training - Communication
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- AUR21120 Certificate II in Automotive Sales (Service Station Sales and Service)
- AUR30116 Certificate III in Automotive Administration
- BSB20211 Certificate II in Customer Contact
- BSB20215 Certificate II in Customer Engagement
- BSB30112 Certificate III in Business
- BSB30115 Certificate III in Business
- BSB30120 & SIT20122 Dual Certificate III in Business & Certificate II in Tourism
- BSB30120 Certificate III in Business (Customer Engagement)
- BSB30120 Certificate III in Business (Office Environment)
- BSB30120 Certificate III in Business (Upgrade)
- BSB30215 Certificate III in Customer Engagement
- BSB30412 Certificate III in Business Administration
- BSB30415 Certificate III in Business Administration
- BSBOPS304 Deliver and Monitor a Service to Customers
- BSBOPS305 Process Customer Complaints
- BSBOPS404 Implement Customer Service Strategies
- BSBSS00094 Cyber Security Awareness Skill Set
- Customer Experience: Elevate
- FNS30515 Certificate III in General Insurance
- FNS40920 Certificate IV in Superannuation
- FNS41422 Certificate IV in General Insurance
- FSK10119 Certificate I in Access to Vocational Pathways (Customer Service Skill Set)
- FWP30616 Certificate III in Timber Merchandising
- HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support
- Sales Representative Certificate (SA)
- SIR10116 Certificate I in Retail Services
- SIR20212 Certificate II in Retail Services
- SIR20216 Certificate II in Retail Services
- SIR20216 Certificate II in Retail Services (Food Speciality)
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SIR30216 Certificate III in Retail
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- SIRXMKT001 Support Marketing and Promotional Activities
- SITSS00077 Customer Service Management Skill Set
- SITSS00078 Customer Service Skill Set
- SITXCCS014 Provide Service to Customers
- Undergraduate Certificate in Business
- Undergraduate Certificate in Fashion Business
Customer Service Representative careers
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and managing complaints.
As a customer service advisor you could be taking phone calls and answering emails (or chat), advising a customer on the status of their order, inputting customer data into a CRM (Customer Relationship Management software), or referring a high-end complaint to the appropriate manager or team leader.
