Gain the skills you need to confidently deliver product or service advice in a shop, supermarket, and department store by enrolling in a Certificate II in Retail Services (SIR20212). This is a hands-on qualification that focuses on customer interaction at the point-of-sale, as well as how to operate a range of retail service technologies. Enquire now for a list of units and the next intake dates.
Entry requirements for the Certificate II in Retail Services vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Certificate II in Retail Services will prepare you for the following roles.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Compare all providers for the Certificate II in Retail Services available in your area to find the right fit for you.
