The Certificate IV in Telephone Counselling Skills (CHC42212) is for helpline workers who are the first point of contact with people in a crisis situation. This qualification will give you the confidence to deal with a range of vulnerable and at-risk clients including people with mental health issues, and those at risk of suicide. You’ll gain interpersonal and deep listening skills, and have the opportunity to specialise in interest areas including: bereavement and grief counselling, mental health, domestic violence. Enquire now for a course outline and delivery options.
Entry requirements for the Certificate IV in Telephone Counselling Skills vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Certificate IV in Telephone Counselling Skills will prepare you for the following roles.
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A community development worker focuses on how to best enhance the public offerings of the neighbourhood or other community in which they work. Thes...
A senior support worker takes a leadership role in providing assistance for those in need, including those living with disability and aged citizens...
Welfare Workers help marginalised, isolated and disadvantaged people access social welfare services and community support. Your daily job involves...
Youth Justice Officers supervise young people in custody, supporting their personal development and referring them to essential services, education...
Family Support Workers work closely with parents and their families — providing guidance and emotional support, as well as identifying children and...
Outreach Workers raise awareness and educate the general public about issues in the community, such as mental health, then build relationships with...
Compare all providers for the Certificate IV in Telephone Counselling Skills available in your area to find the right fit for you.
