How do I become a airline customer service agent
Get qualified to work as a airline customer service agent with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Airline Customer Service Agent.
Common questions
In Australia, a full time Airline Customer Service Agent generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
There has been stable employment numbers in this industry over the last five years. There are currently 23,600 people working in this area in Australia and many of them specialise as an Airline Customer Service Agent. Airline Customer Service Agents may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
Courses.com.au Team
A Certificate III in Travel is a great qualification if you’re planning a career as an Airline Customer Service Agent. This course will give you the skills to sell a range of tourism products and services. You’ll cover topics including providing advice on travel destinations, preparing quotes, making bookings and processing travel documents.
Courses.com.au Team
Further reading
Career spotlight: Hospitality professionals
17th September 2019
How to start a career as a Personal Assistant
2nd December 2021Airline Customer Service Agent careers
An Airline Customer Service Agent makes travel arrangements for customers looking to fly domestically or internationally. You might check available flights and dates and make reservations or issue tickets. Airline Customer Service Agents may also organise other details such as travel insurance and provide information on baggage limits.
Airline Customer Service Agents should have strong administrative skills and be able to handle several tasks at once. It’s important that you are organised and have excellent customer service skills. You should be able to communicate with people from a range of backgrounds. Airline Customer Service Agents should be able to draw on their problem solving abilities when required.
