How do I become a collections officer
Get qualified to work as a collections officer with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Collections Officer.
Common questions
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
Courses.com.au Team
Further reading
What can you do with a Certificate III in Pathology Collection?
4th November 2021
How to start a career in Legal Services
17th June 2021All collections officer courses
Collections Officer careers
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities company or a range of other organisations. Collections Officers send reminder letters and might follow up with phone communication. You’ll arrange to collect payment, including working out a repayment plan when necessary. You might also initiate legal action if required.
Collections Officers should be able to communicate with people from a range of backgrounds. You’ll need to be able to follow procedures and keep accurate records. It’s important that you display good people skills and have a good understanding of debt collection legislation.
