How do I become a customer success manager
Get qualified to work as a customer success manager with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Customer Success Manager.
Common questions
In Australia, a full time Customer Success Manager generally earns $1,875 per week ($97,500 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
The number of people working in this industry is expected to remain stable in coming years. There are currently 229,500 people employed in this field in Australia and many of them specialise as a Customer Success Manager. Customer Success Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
Courses.com.au Team
If you’re planning a career as a Customer Success Manager, consider enrolling in a Bachelor of Commerce. This course will prepare you for a range of corporate roles and cover topics including economic principles, business analytics, commercial law and professional practice. You’ll be able to specialise in an area of interest such as accounting, economics, innovation, marketing, business law, human resources or banking.
Courses.com.au Team
Further reading
How to start a career in case management
20th July 2020
How to start a career in community management
18th August 2020All customer success manager courses
Customer Success Manager careers
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any problems that arise. Customer Success Managers aim to develop strong working relationships with customers and encourage client loyalty. You might monitor customer feedback and address issues of concern.
Customer Success Managers should have strong interpersonal skills and be excellent communicators. It’s important you can liaise with people from a range of backgrounds and you’ll need to be a good problem solver. Customer Success Managers must have good analytical skills and be able to manage their time well.
