How do I become a engagement manager
Get qualified to work as a engagement manager with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Engagement Manager.
Common questions
Salaries for Customer Engagement Managers start at $80,000 per annum and there are usually opportunties for performance incentives and bonuses. Increase your earning capacity by developing your sales and marketing skills as well as your ability to build authentic relationships.
Courses.com.au Team
There are more than 34,000 Customer Service Managers employed across Australia right now, some of these are Engagement Managers. They work in all industries and work sectors including government and not-for-profit.
Courses.com.au Team
Launch your career as an Engagement Manager with a VET qualification such as the Diploma of Business (Business Development) or the Advanced Diploma of Business, choosing electives in customer engagement. Alternately, to increase your earning potential, a Bachelor of Business (Marketing) would be ideal.
Source: Australian Government Labour Market Insights 2023
Courses.com.au Team
Further reading
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18th August 2020
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4th August 2021Engagement Manager careers
Engagement Managers create and maintain customer relationships through a variety of initiatives and strategies. They are the primary point of contact for clients and key customers, ensuring that clients receive consistent quality service and all the offerings of their contracts.
As an Engagement Manager you could be meeting with a prospective client to outline the company’s service offerings, resolving a customer complaint in-house, answering an email from a key customer, coaching the sales team on relationship-building, or developing tools to measure customer engagement and overall satisfaction.
To succeed in this occupation you will need to be outgoing and self-confident with outstanding interpersonal skills. You will also need to be highly organised so you can juggle multiple customer accounts and engagement projects.
