Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol.
Entry requirements for the Certificate II in Retail Services vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
Government funding may be available to Australian citizens or permanent residents. Eligibility depends on your location, employment status, and whether the course and provider are approved for funding.
The Certificate II in Retail Services will prepare you for the following roles.
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
A Visual Merchandiser prepares displays of products in a retail environment. You might market new products, create seasonal displays or display mer...
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
Compare all providers for the Certificate II in Retail Services available in your area to find the right fit for you.
