The Service Design: Elevate course equips students with comprehensive Service Design skills, from conducting research and drawing insights to ideating, prototyping, testing, and creating service blueprints. Students will gain a solid understanding of Service Design principles and learn to map and communicate the journey of a service across digital and offline channels. Upon completion, students will be proficient in visualising and solving service problems, making decisions based on research, and designing services that meet customer needs. This training is ideal for entrepreneurs and anyone looking to enhance their practical Service Design skills for immediate application.
Entry requirements for the Service Design: Elevate vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Service Design: Elevate will prepare you for the following roles.
A Service Designer creates and optimises services to improve user experience and business outcomes. You might work in various industries, collabora...
A UX Designer is responsible for the overall user experience of a product or service. You’ll make sure customers have a positive experience using a...
A Service Delivery Manager oversees the delivery of services to clients, ensuring that all aspects of service fulfilment meet or exceed expectation...
A Business Analyst examines systems and processes within an organisation and comes up with solutions to improve business performance. You might ana...
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
An Operations Manager coordinates the daily running of a business or organisation. You might oversee activities such as staff recruitment and train...
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
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