How do I become a customer service manager
Get qualified to work as a customer service manager with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Customer Service Manager.
Common questions
In Australia, a full time Customer Service Manager generally earns $1,800 per week ($93,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 34,300 Customer Service Managers employed in Australia right now, and several thousand jobs are expected to open up over the next 5 years. Customer Service Managers often have their own private businesses but are also employed by corporate enterprises, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Manager you’ll need outstanding interpersonal skills and a Diploma of Customer Engagement (or similar qualification). This course takes 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Further reading
How do I become a sales manager?
22nd December 2022
How to start a career in case management
20th July 2020All customer service manager courses
- 10488NAT Diploma of Professional Practice Leadership
- AUR50116 Diploma of Automotive Management
- Bachelor of Business (Management and Leadership)
- Bachelor of Business (Management)
- BSB50120 Diploma of Business
- BSB50420 Diploma of Leadership and Management
- BSB51107 Diploma of Management
- BSBCMM411 Make Presentations
- BSBLDR413 Lead Effective Workplace Relationships
- BSBPEF502 Develop and Use Emotional Intelligence
- BSBTWK401 Build and Maintain Business Relationships
- BSBWRT411 Write Complex Documents
- Customer Experience: Elevate
- ICP50120 Diploma of Printing and Graphic Arts Business Management
- LGA50120 Diploma of Local Government (Corporate Services)
- Service Design: Elevate
Customer Service Manager careers
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standards for all areas of the organisation, then implement procedures, training, incentives, and reviews to ensure they are maintained.
As a Customer Service Manager you could be managing a call centre or service team, dealing with an escalated customer complaint, delivering a training session to the sales department, or reporting customer satisfaction data to the company’s executives. You’ll need excellent communication skills and high degree of empathy.
