How do I become a claims officer
Get qualified to work as a claims officer with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Claims Officer.
Common questions
In Australia, a full time Claims Officer generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
The number of people working in this industry has dropped slightly over the last five years. There are currently 10,200 people employed in this industry and many of them specialise as a Claims Officer. Claims Officers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
Courses.com.au Team
If you’d like to pursue a career as a Claims Officer, consider enrolling in a Certificate III in Financial Services. You’ll develop the administrative skills necessary to work in banking, credit management or insurance. You’ll learn to use business technology and look at financial services legislation.
Courses.com.au Team
Further reading
How to start a career in case management
20th July 2020
What can you do with a Certificate III in Legal Services?
7th March 2022All claims officer courses
Claims Officer careers
A Claims Officer processes insurance claims for clients. You might take initial claim details and liaise with the policy holder and any other stakeholders involved. Claims Officers might have to investigate the details of an insurance claim and collect necessary paperwork or evidence. You might advise clients on their insurance coverage and maintain contact with them during the claims process.
Claims Officers should have good personal skills and be able to provide excellent customer service. It’s important that you can communicate well with clients from a range of backgrounds and understand their situation. Claims Officers should be able to deal with the needs of several clients at one time and be able to use a range of software and technologies.
