How do I become a help desk support
Get qualified to work as a help desk support with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Help Desk Support.
Common questions
In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Courses.com.au Team
Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Courses.com.au Team
Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.
Courses.com.au Team
Further reading
How to get started in Information and Communications Technology (ICT)
26th September 2019
Career Spotlight: Computer Network Professionals
26th November 2019All help desk support courses
- BSB30120 Certificate III in Business (Customer Engagement)
- BSBOPS305 Process Customer Complaints
- ICA20111 Certificate II in Information, Digital Media and Technology
- ICA30111 Certificate III in Information, Digital Media and Technology
- ICT20115 Certificate II in Information, Digital Media and Technology
- ICT30115 Certificate III in Information, Digital Media and Technology
- ICT30115 Certificate III in Interactive Gaming and Programming Specialisation
- ICT30118 Certificate III in Information, Digital Media and Technology
- ICT30118 Certificate III in Interactive Gaming and Programming Specialisation
- ICT30120 Certificate III in Information Technology
- ICT30120 Certificate III in Information Technology (Basic Cloud Computing)
- ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness)
- ICT30120 Certificate III in Information Technology (Programming)
- ICT40120 Certificate IV in Information Technology (Cloud Computing)
- ICT40120 Certificate IV in Information Technology (Networking)
- ICT40120 Certificate IV in Information Technology (Systems Administration Support)
- ICTSS00109 Entry to Tech Skill Set
- UEE20520 Certificate II in Computer Assembly and Repair
- Undergraduate Certificate in Network Security
Help Desk Support careers
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure. They work on internal support desks at larger businesses and corporations, or commercial help desks at software companies and IT firms.
As a Help Desk Support Technician you’ll be responding to email, chat, and phone enquiries — troubleshooting system faults and setting up new users. You’ll require excellent problem solving, communication, and time management skills.
