How do I become a it support officer
Get qualified to work as a it support officer with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to IT Support Officer.
Common questions
In Australia, a full time IT Support Officer generally earns $1,445 per week ($75,140 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
This industry has seen a strong increase in worker numbers over the last five years. There are currently 84,800 people employed in this sector in Australia and many of them specialise as an IT Support Officer. IT Support Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
Courses.com.au Team
If you’re planning a career as an IT Support Officer, consider enrolling in a Diploma of Information Technology. This course addresses issues including cyber security practices and awareness programs. You’ll be able to specialise in an area that suits your career plans such as advanced networking, advanced programming, cloud engineering, advanced web development or gaming.
Courses.com.au Team
Further reading
How to get started in Information and Communications Technology (ICT)
26th September 2019
Most popular information technology courses
10th July 2022All it support officer courses
- IT Service Management Professional (ITIL® 4)
- Certified Salesforce Professional (Administrator)
- BSBSS00093 Cyber Security Threat Assessment and Risk Management Skill Set
- BSBXCS402 Promote workplace cyber security awareness and best practices
- ICT30120 Certificate III in Information Technology
- ICT30120 Certificate III in Information Technology - Networking & Cybersecurity
- ICT30120 Certificate III in Information Technology (Basic Cloud Computing)
- ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness)
- ICT40120 Certificate IV in Information Technology
- ICT40120 Certificate IV in Information Technology (Cloud Computing)
- ICT40120 Certificate IV in Information Technology (Cyber Security Incident Response)
- ICT40120 Certificate IV in Information Technology (Cyber Security)
- ICT40120 Certificate IV in Information Technology (Networking and Systems Administration Support)
- ICT40120 Certificate IV in Information Technology (Systems Administration Support)
- ICTSS00109 Entry to Tech Skill Set
IT Support Officer careers
An IT Support Officer provides advice and recommendations on information technology issues. You may guide clients through IT problems and perform repairs when needed. IT Support Officers may provide remote support or attend to customers in person. You may provide information on system services or recommend new software or programs.
IT Support Officers should have excellent customer service skills and be able to communicate with people from a range of backgrounds. You’ll need to have excellent technical skills and be able to solve problem issues quickly. IT Support Officers must be willing to work a range of shifts and be able to work in a team environment.
