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Lending Officer

ANZSCO 552211

A Lending Officer reviews and processes loan applications, assesses eligibility, gathers financial data, approves loans, and manages customer interactions.

  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
      • NT
  • 10,000 people employed in Australia
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a lending officer

Get qualified to work as a lending officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Lending Officer generally earns $1,538 per week ($79,976 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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The amount of people employed in this job role has fallen slightly in recent years. There are currently 28,500 people working as a Lending Officer in Australia compared to 29,500 five years ago. Lending Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Labour Market Insights

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If you’d like to pursue a career as a Lending Officer, consider enrolling in a Certificate IV in Credit Management. This qualification will give you the skills to assess credit applications and manage overdue customer accounts. You could also consider a Certificate IV in Finance and Mortgage Broking or a Certificate IV in Financial Services.

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Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

What can you do with a Certificate IV in Finance and Mortgage Broking?

11th January 2022

How to start a career in Conveyancing

27th November 2021

Lending Officer careers

A Lending Officer processes applications from customers wishing to borrow money. You’ll analyse the information in their application to determine if they are eligible for a loan from your organisation. This might involve collecting financial data such as credit scores or employment details and conducting risk assessments. You’ll make a decision on whether or not to approve their application and determine the amount they can borrow. A Lending Officer, or Loan Officer, may prepare loan documents and liaise with customers during the application process.

Lending Officers should have excellent customer service skills and be able to communicate with people from a range of backgrounds. You’ll need to be able to conduct detailed financial analysis and have a good understanding of lending systems and procedures. Lending Officers need to be organised and be able to work as part of a team.