The SIR30216 Certificate III in Retail (Customer Relationships Skill Set) prepares individuals for roles where they engage customers, manage daily store operations, and meet organisational expectations. Participants gain knowledge of product and service offerings and develop well-honed skills requiring discretion and judgement. Working with some independence under limited supervision, they may also supervise team members and oversee daily workplace activities. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Entry requirements for the Certificate III in Retail (Customer Relationships Skill Set) vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Certificate III in Retail (Customer Relationships Skill Set) will prepare you for the following roles.
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...
A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...
A Retail Consultant plays a vital role in driving sales and enhancing customer experiences within retail environments. They work closely with custo...
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
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