How do I become a customer service officer
Get qualified to work as a customer service officer with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Customer Service Officer.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
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- 22646VIC Certificate IV in EAL (Further Study)
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- BSB30120 Certificate III in Business
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- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- BSBOPS305 Process Customer Complaints
- BSBOPS404 Implement Customer Service Strategies
- BSBSS00107 Marketing and Communication Foundations Skill Set
- BSBTEC301 Design and Produce Business Documents
- BSBWRT311 Write simple documents
- FNS20120 Certificate II in Financial Services
- FWP20616 Certificate II in Timber Merchandising
- HLTSS00065 Infection control Skill Set (Retail)
- ICP31220 Certificate III in Print Communications
- ICT20120 Certificate II in Applied Digital Technologies
- LGA30120 Certificate III in Local Government
- LGA30120 Certificate III in Local Government (Leadership & Management)
- LGA30120 Certificate III in Local Government (Rates)
- LGA40120 Certificate IV in Local Government
- LGA50120 Diploma of Local Government (Rates)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- PSPGEN100 Manage Conflict
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- SIR30116 Certificate III in Community Pharmacy
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- SIR30316 Certificate III in Business to Business Sales
- SITHGAM023 Attend Gaming Machines
- SITSS00088 Online Engagement for Small Business
- SITXCCS014 Provide Service to Customers
- SITXFIN007 Process Financial Transactions
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- TLIE2007 Use communications systems
Customer Service Officer careers
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of the sales department, scheduling customer contact visits and processing orders.
As a Customer Service Officer you could be leading a team meeting, rostering staff for the help desk, analysing consumer behaviour, dealing with an escalated customer complaint, or surveying customers about their overall service experience. You’ll need strong interpersonal and conflict resolution skills.
