How do I become a concierge
Get qualified to work as a concierge with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Concierge.
Common questions
In Australia, a full time Concierge generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
This industry has seen a strong increase in employment numbers over the last five years. There are currently 9,700 people working in this field and many of them specialise as a Concierge. Concierges may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
Courses.com.au Team
If you’re interested in a career as a Concierge, consider enrolling in a Certificate III in Hospitality (Accommodation Services). You’ll cover a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
Courses.com.au Team
Further reading
Choosing a security licence course in Australia: A step-by-step guide for jobseekers
10th November 2023
Most popular tourism and hospitality courses
26th July 2022All concierge courses
- Associate Degree in Resort and Hotel Management
- BSB30120 Certificate III in Business (Customer Engagement)
- PUAFER005 Operate as Part of an Emergency Control Organisation
- SIT10216 Certificate I in Hospitality
- SIT20213 Certificate II in Hospitality
- SIT20316 Certificate II in Hospitality
- SIT30122 Certificate III in Tourism (Holiday Parks and Resorts)
- SIT30416 Certificate III in Holiday Parks and Resorts
- SIT30616 Certificate III in Hospitality
- SIT30616 Certificate III in Hospitality (Accommodation Services)
- SIT30713 Certificate III in Hospitality
- SITSS00035 Customer Service Management Skill Set
- SITSS00077 Customer Service Management Skill Set
- SITSS00078 Customer Service Skill Set
- SITXCCS014 Provide Service to Customers
- Undergraduate Certificate in Hospitality Management
Concierge careers
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them to their rooms. Concierges might arrange for other services such as car parking, transport or baggage handling. You might recommend places to visit such as restaurants or tourist attractions and you may make bookings or reservations on behalf of guests.
A Concierge needs to have excellent interpersonal skills and make customer service a priority. You’ll need to have strong working relationships with local venues and a thorough knowledge of your area’s attractions and facilities. Concierges must be organised and able to prioritise their tasks. You’ll need to be good at multitasking and able to handle the needs of several guests at one time.
