How do I become a information officer
Get qualified to work as a information officer with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Information Officer.
Common questions
In Australia, a full time Information Officer generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the industry.
Courses.com.au Team
There are currently 95,300 Information Officers employed in Australia right now and this job role grew very strongly over the last 5 years. Information Officers work in all industries and employment sectors, often employed by big business and government organisations.
Source: Australian Government Labour Market Insights
Courses.com.au Team
You can get started as an Information Officer with the Certificate III in Business Administration (keyboarding and admin skills) or the Certificate IV in Customer Engagement (conflict and communication skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft Applications (Word, Excel, Powerpoint) may also be helpful.
Courses.com.au Team
Further reading
Most popular information technology courses
10th July 2022
Choosing a security licence course in Australia: A step-by-step guide for jobseekers
10th November 2023All information officer courses
- 22611VIC Course in Awareness of the Australasian Inter-service Incident Management System (AIIMS)
- BSB30415 Certificate III in Business Administration
- BSB30815 Certificate III in Recordkeeping
- BSB40120 Certificate IV in Business (Records and Information Management)
- BSB40720 Certificate IV in Library and Information Services
- BSB50520 Diploma of Library and Information Services
- CPP41721 Certificate IV in Surveying and Spatial Information Services
- CPP41721 Certificate IV in Surveying and Spatial Information Services (Surveying)
- Graduate Diploma of Records Management and Archives
- LGA30120 Certificate III in Local Government (Rates)
- PSP20122 Certificate II in Government
- PSPETH009 Maintain and Enhance Confidence in Public Service
- PUACOM005 Foster a Positive Organise Image in the Community
- PUAOPE003 Manage the Public Information Function at an Incident
- PUASS00095 Participate in a Recovery Team
- SIT30122 Certificate III in Tourism
- SIT30122 Certificate III in Tourism (Holiday Parks and Resorts)
Information Officer careers
Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.
As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.
