Step up to senior management with the BSB60420 Advanced Diploma of Leadership and Management. This advanced qualification will teach you how to provide leadership across an organisation while managing innovation and continuous improvement. Over 12-18 months of study you will be developing your critical thinking and strategic communication skills. Graduate ready to implement a business plan and tackle a range of complex problems and strategies. Enquire now for the list of elective choices, entry requirements, and enrolment opportunities near you.

A Certificate III in Community Pharmacy SIR30116 is for students needing the practical skills to work in a pharmacy as a retail assistant. Students graduate knowing how to assist customers with a range of products: skin and anti-fungal; cough and cold relief; analgesic and anti-inflammatory; gastro-intestinal conditions; allergy relief; as well as support the on-site pharmacist. The Certificate III in Community Pharmacy SIR30116 is a nationally recognised training qualification and part of the official Retail Services Training Package.

The Diploma of Salon Management (SHB50216) is perfect for hair and beauty salon owners wanting to compliment their creative skills with sound business knowledge and practices. Students begin their studies with 7 core units. They learn how to manage HR and recruitment, build team leadership and safety while managing treatment services. Students then select 3 elective units from course a range of specialities; franchising, management, training, learning and development. The Diploma of Salon Management (SHB50216) is a nationally recognised training qualification and part of the official Hairdressing and Beauty Services Training Package.

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.

This nationally recognised training is designed to help businesses and individuals build their COVID-SAFE operating plans. Students will learn to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and respond to infection risks in organisations operating in the retail industry.